We've got your back: We understand that sometimes things don't go as planned. That's why we offer a hassle-free return process within 14 days of your order delivery. We'll cover the cost of return shipping.
What qualifies for a free return?
You can return any item for a full refund if it is:
- Defective: The item has a manufacturing flaw that hinders its normal functionality.
- Damaged: The item was damaged during shipping or transit.
- Incorrect: You received the wrong item.
How to return a defective item:
- Contact us: Within 14 days of receiving your order, let us know about the issue with your item by using our return request form or sending an email to contact@mugsonline.shop.
- Provide details: Briefly describe the defect or damage and include your order number. Attach a photo if it helps describe the issue.
- Return shipping: We will provide you with a prepaid return shipping label. Simply attach the label to your package and send it back.
- Refund: Once our warehouse receives and inspects the item, we will process your refund to your original payment method.
